Help & support
Module: Settings · For: Carrier users · Page address: /carrier-portal/settings/help
How to get there
Section titled “How to get there”Settings → Help
Who can use this page
Section titled “Who can use this page”Needs: No module permission: every signed-in member of the company can open it.
| Seat | Can open it |
|---|---|
| Owner / Admin | Yes |
| Manager | Yes |
| User | Yes |
Actions on this page and the permission each needs
Section titled “Actions on this page and the permission each needs”| Action | Permission | Notes |
|---|---|---|
| Export | Any signed-in member | Manage also grants it |
| Save | Any signed-in member | Manage also grants it |
What this page tells you
Section titled “What this page tells you”Email is the fastest way in. Tell us your company name, and your DOT number if you have one. We answer most requests within one business day. If something is down, we start on it as soon as we see it. Hours are Monday to Friday, 8am–8pm ET; holidays may vary. How you would like us to get back to you, and who we should call when something cannot wait.
What you see
Section titled “What you see”- How to reach us
- Support preferences
- Write to us
- Search help articles
- Common questions
- How do I invite teammates to the portal?
- Where do I configure EDI with my trading partners?
- How are invoices and settlements tracked?
- Who do I contact for billing or plan changes?
- Is my data backed up?
- Where to go next
What you can do
Section titled “What you can do”- Refresh
- Export
- Save
- How do I invite teammates to the portal?
- Where do I configure EDI with my trading partners?
- How are invoices and settlements tracked?
- Who do I contact for billing or plan changes?
- Is my data backed up?
Fields
Section titled “Fields”| Field | Required | Type | Example |
|---|---|---|---|
| Preferred channel | No | combobox | No preference |
| Who we call when it is urgent | No | textbox | e.g. Sam Okafor |
| Their email | No | textbox | escalations@yourcompany.com |
| Subject | No | textbox | e.g. EDI 997 not acknowledging |
| What is going on? | No | textbox | What were you doing, what did you expect |
Loading, empty and error states
Section titled “Loading, empty and error states”Dropdown-Status state
Error state
Loading state
Popover-Guide state
Last updated 2026-10-27