Claim details
Module: Claims · For: Carrier users · Page address: /carrier-portal/claims/:id
How to get there
Section titled “How to get there”Safety & Claims → Claims → (a record)
Who can use this page
Section titled “Who can use this page”Needs: View permission on the Claims module.
| Seat | Can open it |
|---|---|
| Owner / Admin | Yes |
| Manager | Yes |
| User | Yes |
Actions on this page and the permission each needs
Section titled “Actions on this page and the permission each needs”| Action | Permission | Notes |
|---|---|---|
| Approve | Approve on Claims | Must be granted on its own (not part of Manage) |
| Reject | Approve on Claims | Must be granted on its own (not part of Manage) |
What this page tells you
Section titled “What this page tells you”Reefer unit ran warm on I-35 202609162329 (sample) Trailer reefer alarmed at 41F on the Fort Worth → Joliet leg; two pallets of produce showed condensation at the door. Photographed at the Denton yard (sample). Incident details Incident date: 2026-09-12 Weight affected: 1,900 lb Commodity: Automotive parts Adjudication records a status decision on the claim’s event trail. No payment, settlement, or ledger posting happens here — any amount shown is not an amount of record.
What you see
Section titled “What you see”- Cargo claim
- Adjudication
- Legal clocks
- Evidence & documents
- Driver photos
- Event trail
- Claim timeline
- Filing review
Tab: Summary
Tab: Decision
Tab: Legal clocks
Tab: Timeline
Tab: Filing review
Tab: Evidence
What you can do
Section titled “What you can do”- Summary
- Decision
- Legal clocks
- Timeline
- Filing review
- Evidence
- Driver photos
- Event trail
- Acknowledge
- Start Review
- Approve
- Reject
- Submission
- Eligibility review
- Acceptance
- Start eligibility review
Loading, empty and error states
Section titled “Loading, empty and error states”Loading state
Popover-Guide state
Tooltip state
Last updated 2026-10-27