Contact support
Module: Help · For: Carrier users · Page address: /carrier-portal/help/phone
How to get there
Section titled “How to get there”Help → Contact Support
Who can use this page
Section titled “Who can use this page”Needs: View permission on the Help module.
| Seat | Can open it |
|---|---|
| Owner / Admin | Yes |
| Manager | Yes |
| User | Yes |
What this page tells you
Section titled “What this page tells you”The best option. Your ticket goes straight to the support desk, you can follow it here, and replies arrive in the app. Write to us from here, with no mail app needed. It goes to noreply@grennex.io and we reply to the address you sign in with. We do not have a support phone line or scheduled callbacks during private beta. A ticket or an email is the fastest way to reach us, and both are answered by the same team.
What you see
Section titled “What you see”- Ways to reach us
- Open a support ticket
- Email us
- Phone and callbacks
- Not available yet
- What we can help with
- Something is broken
- Billing and payments
- Your account and users
- How do I…?
- When you will hear back
- Getting a faster answer
- Look it up yourself
What you can do
Section titled “What you can do”- Open a ticket
- Email support
- Open the help center
- View your tickets
Loading, empty and error states
Section titled “Loading, empty and error states”Error state
Loading state
Popover-Guide state
Tooltip state
Last updated 2026-10-27